Friends

Friends,

today we have experienced the worst situation service like Friends+Me can experience, crazy reposts.

Due to database failure our backend system failed to resolve activities locks correctly and was identifying all activities as not reposted. This unfortunate situation led to duplicit reposts.

We are speeding up migration of Friends+Me accounts to new system that is more robust and resilient to these kinds of errors.

We will do everything humanly possible to gain your trust again.

We are very very sorry.(

Comments

  1. Alex YoungFebruary 15, 2013 at 1:50 AM

    Same here :-)

    ReplyDelete
  2. Friends+MeFebruary 15, 2013 at 3:20 AM

    Thank you Leonard Sultana I really appreciate it!

    Friends+Me users are simply awesome awesome awesome!

    ReplyDelete
  3. Vince WalkerFebruary 15, 2013 at 3:21 AM

    I had the reposts... Lots, but unlike some services, it was rectified at quick pace with an apologies and information on why this error occured and what they are doing to prevent this from happening again. Top service. Thanks Friends+Me

    ReplyDelete
  4. Sebastien Defrance (Velvetshadow)February 15, 2013 at 3:27 AM

    Spamming my Facebook Friends ? But... but I thought it was a feature, not a bug ! ;)

    ReplyDelete
  5. Michael BurtFebruary 15, 2013 at 3:35 AM

    Is it safe to use in the meantime?

    ReplyDelete
  6. Friends+MeFebruary 15, 2013 at 3:36 AM

    Michael Burt yes, sure it is.

    ReplyDelete
  7. Michael BurtFebruary 15, 2013 at 3:37 AM

    Great Friends+Me thanks for the very prompt response...

    ReplyDelete
  8. Steve HustonFebruary 15, 2013 at 4:44 AM

    Fortunately, my last two posts were a Youtube link to Eric Clapton's "Let It Grow" and a comment about the Mamas and the Papas - so all I was doing is subjecting my friends to good music :>

    ReplyDelete
  9. Kev BarnesFebruary 15, 2013 at 5:06 AM

    No issues my end but thanks for the heads up!

    ReplyDelete
  10. Simon TompsonFebruary 15, 2013 at 6:17 AM

    Stuff happens. Bottom line this is a very useful service, so thank you and keep up the great work! :-)

    ReplyDelete
  11. Mitch WagnerFebruary 15, 2013 at 9:14 AM

    Problems sometimes crop up. Doesn't make me love you any less.

    ReplyDelete
  12. Doug Jacobs II (Commander Doug)February 15, 2013 at 9:23 AM

    Crap happens, no worries.  Thanks for the quick response and great customer service!

    ReplyDelete
  13. Dan GildeaFebruary 16, 2013 at 8:45 AM

    Thank you for immediately recognizing the problem, alerting us to it, and trying to fix it. If only we had the same customer support for other paid services as we do for your useful free service.

    ReplyDelete
  14. Mark FerrasciFebruary 16, 2013 at 9:33 PM

    Not sure if it's related but my post have stoped going through to FB with Friends+Me... Still turned on throught the dashboard but nothing I post from G+ is getting through to my stream over there.. Sucks!

    ReplyDelete
  15. Friends+MeFebruary 17, 2013 at 1:02 AM

    Mark Ferrasci your last two public G+ posts (https://plus.google.com/113530521408605236047/posts/gZq3hr1Vaw8, https://plus.google.com/113530521408605236047/posts/TiuKifnRKKP) were rejected by Facebook as abusive.

    ReplyDelete
  16. Paul HutchinsonFebruary 17, 2013 at 7:55 AM

    My reposts aren't working at the moment. Problems?

    ReplyDelete
  17. Friends+MeFebruary 17, 2013 at 8:53 AM

    Paul Hutchinson everything should work now. Our backend provider had a short outage.

    ReplyDelete
  18. Mark FerrasciFebruary 17, 2013 at 9:16 AM

    Yea mine are getting through now. Back on track thanks!

    ReplyDelete
  19. Kelvin WilliamsFebruary 17, 2013 at 5:29 PM

    Friends+Me why are you "very very sorry"?  You guys have the best post replication service I've used to-date, you're offering it free of charge without burdening it with ads or other trickery, and you're growing.  This stuff is nothing to be very, very sorry about--no trust lost here.  Just a little more respect gained given you quickly addressed the situation and let us know about it.

    ReplyDelete
  20. Paul HutchinsonFebruary 22, 2013 at 4:24 PM

    Oh Dear!, it's stopped working again.  :-((

    ReplyDelete
  21. Friends+MeFebruary 23, 2013 at 12:24 AM

    Paul Hutchinson yes and we are sorry about that. Up and running again.

    ReplyDelete

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